We are thinking of you all during this time. Our hope is that you’re at home- safe and healthy — with your families. During a time like this, we are reminded how grateful we are for each of you, the fun times we’ve shared, and are eagerly looking forward to the memories we’ll create again with each other in the future.
If you are currently booked on the 2020 Cruise you will be receiving an email from Rose Tours shortly providing some specific information about the status of the cruise. We have been working very closely with our team and Rose Tours to ensure that first and foremost- your personal needs are considered- and acted on-during this time. There is currently no way to set plans for when the cruise can be rescheduled with 100% clarity and the guarantee of your health and safety.
So, while this is continuing to be worked on, we are very happy to let you know that Rose Tours has committed that each of you will receive a full refund on the cruise. Although we do not currently have a rescheduled date, we feel that it is important for your money to not be held during this critical time. We have seen and heard lots of news about other travel events being postponed and feel strongly that it is responsible and necessary for us to go against industry norms and return your hard-earned money to you. We know that when the situation allows, we will all be together again in the sunshine soon!
We do know how disappointing this is and how hard you worked to get booked on the cruise and select your cabins.
With that in mind, a system is being created so that when and if a cruise event is announced in the future, anyone who had a room booked will have first dibs at a cabin of similar status. We want for your hard work to get a spot on the boat to be respected and will ensure that procedures are put in place for that to happen. Stay tuned for more details.
The email from Rose Tours will lay out the specific details of receiving your refund if this applies to you and will include a customer service phone number in case you need any additional information about the process. Most importantly, please make sure to update your mailing address in your cruise account upon receiving the email.
We are disappointed about the outcome of Cruise 2020 but know good things are in store for the future.
The most important thing right now is for you all to stay safe and we will look forward to finding ways to connect with you in the meantime.
With all our love,
Donnie, Jordan, Danny, Jonathan and Joey