Question: Is there a Block Nation presale ticket limit?
Answer: Block Nation members have access to four (4) presale tickets per show, per membership during the membership period.
Question: Where is my unique Block Nation presale access code?
Answer: Once you are logged in to the site, you can find your code on the Tour page above the tour grid. You can also find this information on the User Profile page. Please note, you must be a current, active member to receive a presale access code.
Question: What is "local venue time"?
Answer: Local venue time is the time zone that applies to the venue. For example, Madison Square Garden is ET, the Hollywood Bowl is PT. All presales and on-sales are scheduled in local venue time.
Question: How do I contact customer service?
Answer: Due to the growing concerns surrounding the Coronavirus and the multitude of event changes that have resulted, we are experiencing extremely high contact volumes. We are continuously working with artist management and promoters to update the status of concert events.
Please note, at this time, phone support is not available. For questions please use the Contact Us form. Support Representatives are available 7 days a week, from 9am to 9pm Eastern time.
We appreciate your understanding during this time.
Question: When will my membership gift ship?
Answer: Members who joined or renewed on/after Oct 8, 2018 will receive the member gift once it has been produced. We apologize for the delay in finalizing the 2018/2019 gift.
Question: Who do I contact with questions about the NKOTB Cruise?